FAQs

Below are answers to common questions about making the most of all the Park District offers. If you have any further questions, please call 847-692-5127.

Am I a resident of the Park Ridge Park District?

If I’m not a resident, can I still register for programs and events?

How do I register online?

What form of payment do you take?

Can I change or update account information online?

What if I need to cancel out of a program?

Why can’t I register for Learn to Skate online?

How do I register my child for the Park Ridge Park District Preschool?

Does the Park District have a Fitness Center?

How do I join the Park Ridge Senior Center?

Where can I walk my dog off leash?

Who do I contact if I need ADA Services?

Who do I contact to rent a facility?

Are there any Volunteer Opportunities at the Park Ridge Park District?

What is the Satisfaction Guarantee?

What do I do if I see a problem at one of the parks?

What should I do if I find an orphaned or hurt wild animal?

 


Q:  Am I a resident of the Park Ridge Park District?

Resident rates apply to everyone living within the Park District boundaries. Please check your tax bill to verify that you’re a resident. Not all Park Ridge residents are in the Park District, including those living north of Dempster, west of Potter or north of Farrell, as well as those residing at Park Ridge Pointe. If you live in these areas, please use the nonresident information when registering for classes and programs.

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Q:  If I’m not a resident, can I still register for programs and events?

Yes! All are welcome to participate. For most programs and memberships, nonresidents are required to pay 50% more than the resident fees, unless otherwise indicated.

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Q:  How do I register online?

Registering online is easy. Just follow these simple steps:

  1. Obtain a personal Login ID and PIN. To do so, complete a Household Information Form and return it to us 5 days prior to registration.
  2. Five days after submitting the Household Information Form, retrieve your Login ID and PIN by visiting our website and following the links to the online registration area. Once there, select the “My Account” button at the top of the page and click the “I Forgot My PIN” button; then follow the prompts. A short time later, your login information will be emailed to you.
  3. After receiving your ID and PIN, go back to our web site and log in. You’re ready to register online!

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Q:  What form of payment do you take?

We accept cash, checks and payments using Visa and Mastercard.

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Q:  Can I change or update account information online?

No. All requests for updating personal information must be sent to our Maine Park Leisure Center, or you may call 847-692-5127 for assistance.

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Q:  What if I need to cancel out of a program?

We understand that plans sometimes change.

  • If you need to cancel prior to the start of a program, a complete refund will be given.
  • If cancellation occurs after a program begins, then an adjusted refund — including any processing costs — will be issued.
  • If for any reason you can’t participate in a one-day, one-time program, you simply need to contact the appropriate supervisor and he/she will assist you with your refund.

Please allow our Finance Department three weeks to process your paperwork and refund. Your Park District account will be credited for future use unless a specific request is submitted for a refund by check or credit card, depending on the method of payment.

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Q:  Why can’t I register for Learn to Skate online?

Your child’s safety is our #1 priority. Each session, all skating levels are tested to measure each skater’s ability and determine his or her progression. This system provides a measurement for everyone from beginners to the most advanced, whether recreational or competitive skaters. Since testing is required in order to advance to the next level, registration for Figure Skating and Hockey Classes is taken only in person at Oakton Ice Arena.

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Q:  How do I register my child for the Park Ridge Park District Preschool?

Registration takes place twice each year. Registration for the Fall Session is held in early spring, based on space availability and on a first-come, first-served basis. Click here for preschool registration information.

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Q:  Does the Park District have a Fitness Center?

Do we ever! Our Community Center is a state-of-the-art fitness and athletic facility designed to promote community wellness for all ages through a variety of healthy activities. From our weight machines and aerobics classes to our pools and sports, the Community Center is your place for fitness and fun.

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Q:  How do I join the Park Ridge Senior Center?

New members are always welcome. Senior Center membership begins at age 55. Quarterly new and prospective member meetings provide information on the many activities, programs, events and services offered. Click here for membership details.

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Q:  Where can I walk my dog off leash?

The Park Ridge Park District has a members-only dog park at Oakton Sports Complex for residents and their pooches called Paws Park.

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Q:  Who do I contact if I need ADA Services?

People with and without disabilities are encouraged and invited to register for all Park District programs of interest. The Park District is committed to complying with the Americans with Disabilities Act (the “ADA”) and all other applicable laws regarding nondiscrimination. Click here for more information.

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Q:  Who do I contact to rent a facility?

Click here for information on renting our facilities for your next gathering.

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Q:  Are there any Volunteer Opportunities at the Park Ridge Park District?

Absolutely. Volunteers play an important role at the Park Ridge Park District. If you’re interested in sharing your time and talent to make a difference, we have opportunities to help at Wildwood Nature Center, serve on a Park Ridge Park District advisory council or support our athletics program as a coach. Click here for more information.

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Q:  What is the Satisfaction Guarantee?

The Park Ridge Park District takes pride in offering the highest quality programs, events, facilities and leisure opportunities, and we know your experiences with us are long-lasting. That’s why we offer a guarantee that you’ll come away with a sense of enjoyment … so you’ll come back again and again.

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Q:  What do I do if I see a problem at one of the parks?

Should you witness any vandalism or suspicious activities, please call 911 and provide the Park Ridge Police Department with any information that would lead to the apprehension of vandals.

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Q:  What should I do if I find an orphaned or hurt wild animal?

Take precautions. Please read more before attempting to help a wild animal.

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